McDonald's consumer strategy and Twitter platform
Embracing the groundswell The main mean of Embracing the groundswell is that Sellers should embrace their customers, depending on customers’ meet to develop new products. McDonald’s is a good example I thought. As the groundswell, groundswell w inning in a world transformedby social technologies , note: Why innovating faster is powerful? There are two reasons for this. * Customers don’t take long to tell you what they want. * With customers in the loop, innovation happens more quickly because you can iterate—make continuous improvements. McDonald’s has a comprehensive system of customer feedback . McDonald's user feedback system includes food taste, freshness, children's package syllables, environment, staff service and takeaway. As a previous chapter said, not only good reviews are significant, but more importantly, some bad reviews are more improve their services and emphasize an authenticity in term of whole reviews. Indeed, McDonald’...
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